This policy sets out how Oliver at MindMatters Hypnotherapy & Life Coaching intends to use and protect the information you provide when using my services and accessing this website

As a former lawyer, I fully understand the critical importance of keeping your personal, private and sensitive data unconditionally 100% private and I intend to ensure any data you provide is kept secure, managed respectfully and only used for the purposes for which it has been provided. This policy will be updated periodically in line with current legislation.

When you contact me via my website, phone or email I will collect your:

  • Name
  • Email Address
  • Telephone Number
  • Any information you choose to supply regarding the purpose of your enquiry

How is this information used?

  • I use this information to make contact with you to discuss your requirements. I may also use this information so that I may improve my services.
  • If you choose to proceed with making an appointment to see me, I will send you a copy of this Privacy Policy so that you are aware in advance how I will use information provided in the course of our sessions together.
  • I will ask you at your appointment to tick a box if you wish to receive promotional/ further information about services I may offer in the future and in what way (email, text, and so-on)
  • If you do not tick this box I will not contact you for these purposes.
  • I will ask you for your GP contact details and some basic health information: there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstances where it may be necessary to contact your GP before commencing therapy. I will inform you of this at our appointment should this appear appropriate.
  • I may ask you for details of your next of kin: this is used very rarely and only in emergency situations
  • You do not have to consent to the collection of information, however, if you choose not to provide it, I may not be able to work with you.

During the course of our sessions:

  • I will ask for your email address for the purposes of sending you a link to a private and secure website to access recordings and other media as part of ongoing support as an important part of my service.  It may also be necessary to send emails or SMS text messages to confirm or rearrange appointments. I will make a detailed note of information you provide me in order so that I can provide the best service possible and so we can plan bespoke therapy sessions and identify/produce scripts which will be used in session and/or during sessions to continue and preserve the effectiveness and integrity of our therapeutic relationship
  • For the purposes of clarity, I do not receive or retain your bank details. Under the General Data Protection Regulations which are effective from May 2018 you have the following rights:

the right to be informed the right of access:

if you wish to see your paper based and/or electronic file, then please make a request in writing to me, Oliver Grantham, the Data Processor. I will provide you with the information within 30 days of your request. or Oliver at MindMatters, c/o Ivybridge Spa, Drim Mill Bungalow, Goodwick SA64 0JT

the right to rectification:

  • this is your right to request changes to any information I hold that is factually inaccurate.
  • If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes.

the right to erasure:

  • given the nature of my work I am required to hold your paper based details for a period of 7 years, after this your information will be securely destroyed.
  • In the case of your private web support service, all of your data shall be erased after 12 months from the date of your last appointment with me (unless you freshly consent to extending this period). An automated reminder from the web support system shall be sent to both of us approximately one week before the erasure due date

the right to restrict processing:

  • I will only use the information for the purposes that I have stated above.
  • I uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. If in my opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime.
  • The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.

the right to data portability:

  • I will not share your information without your specific consent, other than in the situations described above.

the right to object:

  • I will not contact you for marketing purposes unless you have given me specific consent to do so.

the right not to be subject to automated decision-making including profiling:

  • I will not use your information for profiling purposes.


  • Cookies are small files which ask your permission to be placed on your computer’s hard drive so that it can analyse web traffic to my website. Through this I can see which of my website’s pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website. A compliant ‘cookie notice’ is active on my website.

links to other websites

  • My website may contain links to other websites of interest. However, once you use these links please be aware that you have left my website and I do not have any control over other websites. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy.
  • Please exercise caution and look at the privacy statement applicable to the website you are visiting.

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